Mediation Services
Bringing clarity, connection and constructive resolution
When conflict arises—whether in workplaces, families, or communities—it is rarely just about the issue at hand. Conflict is shaped by people, relationships, values, and the future those involved want to create. Left unresolved, it can erode trust and communication; approached well, it can become an opportunity for clarity, understanding, and positive change.
At the heart of my work is a belief that open communication and mutual respect are the foundations of strong workplaces and communities. As an Accredited Mediator and Professional Member of the Resolution Institute, with a professional background in Employment Relations, Human Resources, Leadership Development, Coaching, and Workplace Investigations, I bring a calm, informed, and balanced approach to mediation—grounded in impartiality, sound professional judgement, and real-world workplace practice. My work is guided by fairness, integrity, and a deep respect for the people involved.
Clients are supported through a well-defined, confidential mediation process that promotes open communication, mutual respect, and practical problem-solving. Through a professional and empathetic approach, I help people navigate conflict constructively, rebuild trust, and develop fair, workable solutions that support long-term understanding—enabling individuals and organisations to move forward with confidence and dignity.
What is Mediation?
Alternative Dispute Resolution (ADR) refers to methods used to resolve disputes outside of court, including negotiation, mediation (a facilitated agreement process), and arbitration (where a neutral third party makes a binding decision).
Mediation is a confidential, voluntary ADR process that helps people in conflict work together to find a mutually acceptable resolution. As a neutral mediator, I facilitate communication, help clarify the key issues, and support participants in reaching their own agreement.
Unlike a court process, mediation is collaborative rather than adversarial, and the outcome remains in your hands.
By encouraging open communication and collaboration, mediation helps preserve relationships while creating space for expanded perspectives, increased understanding, and creative problem-solving.
The solutions that emerge are often more flexible and inclusive, addressing both practical and personal interests.
Agreements reached through mediation are shaped by the people involved, reflecting their unique circumstances and priorities. As a result, participants tend to experience a stronger sense of ownership, clarity, and commitment to what has been agreed.
The Mediation Process
Following the robust, tried-and-tested framework of the Resolution Institute, I walk alongside you throughout the process.
In summary, the process involves:
Initial Consultation – A confidential discussion to understand the situation, explain how mediation works, and consider which mediator or mediation model may best suit your needs.
Preparation – I help clarify the key issues and ensure all participants understand the process and feel ready to engage.
Mediation Session – Conducted in person or online, I facilitate a structured discussion, helping parties explore perspectives and develop workable solutions.
Agreement – Once resolution is reached, I reality-check the points with the parties to ensure the agreement is practical and sustainable. I can then assist with recording the agreement in the parties’ own words.
For a more detailed description of the mediation process, click the link below
Offering Clarity and Connection, In Person or Online
I offer mediation in person or via secure video conference (Zoom), giving you the flexibility to choose the setting that best suits your needs.
Online mediation provides a highly accessible and efficient alternative to meeting in person, removing many of the traditional barriers to dispute resolution. By allowing participants to join from almost any location, it reduces the time, cost, and logistical challenges associated with travel and scheduling.
Many people also find meeting online creates a more comfortable environment, encouraging constructive dialogue and engagement. Using secure, professional video-conferencing platforms ensures privacy, confidentiality, and the ability to share documents in real time—making remote mediation a practical and effective way to resolve conflict with ease and confidence.
My Approach
I believe mediation should:
Encourage understanding before resolution
Focus on interests, not just positions
Provide clarity, not confusion
Lead to outcomes that are fair and durable
Respect the integrity and autonomy of everyone involved
A well-supported mediation process offers a safe and confidential space for honest dialogue, deeper understanding, and meaningful resolution. When approached with care and professionalism, mediation helps individuals move beyond conflict, rebuild trust, and find solutions that feel fair and workable for everyone involved.
With me as a neutral mediator guiding the way, parties can focus on what matters most—clarity, respect, and a positive path forward.
If you need a calm, impartial space and a skilled, independent mediator to help you work through difficult conversations and move toward clear, constructive, and lasting resolution, I’m here to support you.
Mediation Partners
At Discerning Solutions, my focus is on creating clarity, restoring connection, and supporting people to move forward with confidence. I bring guidance, balanced support, and a respectful process that helps individuals and organisations navigate even the most challenging situations.
I believe that being matched with the most suitable mediator is essential to achieving the best possible outcome, which is why I also work alongside two highly experienced colleagues who share the same commitment to integrity, professionalism, and people-centred practice. Whether you're addressing a workplace issue, building leadership capability, or seeking a more constructive way through conflict, you don’t have to do it alone. By combining professional expertise with a genuinely people-centred approach, I partner with Christina Wang and Terry Cornish at Together Mediation to help you navigate complexity, restore clarity, and strengthen individual or workplace wellbeing.
Together, our aim is to restore communication, rebuild trust, and create the conditions for practical, sustainable outcomes grounded in integrity and fairness. Whatever challenges you are facing, you can be assured of a process that is consistently respectful, balanced, and focused on achieving meaningful, practical results.
United in our belief that open communication and mutual respect are the foundations of strong workplaces and communities. our approach is grounded in professionalism, empathy, and practical problem-solving—helping people navigate conflict constructively, rebuild trust, and find fair, workable solutions that support long-term understanding.
Where a situation may benefit from additional perspectives or specialised support, I can also offer co-mediation sessions alongside either Terry or Christina. This option provides a balanced, collaborative approach that can further strengthen the process and enhance outcomes for all parties involved. Contact me to find out how this may benefit you.
Meet Terry
Based in New Zealand, Terry Cornish is an accredited Resolution Institute mediator in both New Zealand and Australia brings decades of experience in education as a teacher, principal, and principal supervisor. Terry works with workplaces, schools, and community organisations to resolve disagreements, rebuild communication, and strengthen relationships. Following the Resolution Institute model, Terry provides a confidential and supportive space where everyone can be heard, and sustainable solutions can be found.
Together, with Terry you can turn conflict into understanding.
Meet Christina
Accredited Mediator | Resolution Institute | christina@togethermediation.co.nz | 0221032760
Christina Wang is an Accredited Mediator under the Resolution Institute Accreditation and is bilingual in English and Mandarin. She is admitted to practise law in both China and New Zealand.
Christina brings more than 13 years of senior experience in New Zealand’s financial services industry, specialising in risk and compliance. Her background provides a strong foundation for mediation, particularly in disputes that involve complex regulatory, commercial, or financial issues.
Throughout her career, she has worked extensively with legal frameworks, regulatory obligations, and multi-party stakeholder environments. She is skilled at translating technical detail into clear, accessible language and facilitating constructive communication between parties.
With experience spanning cross-border transactions and multicultural environments, Christina mediates with a strong awareness of cultural nuance. Her approach is grounded in neutrality, empathy, and clarity. She is known for her calm presence and her ability to guide parties through difficult conversations toward practical and durable solutions.
Christina’s practice is particularly suited to disputes where legal, financial, or organisational complexities intersect with interpersonal or cross-cultural dynamics.
Meet Terry
Accredited Mediator | Resolution Institute | terry.cornish@togethermediation.co.nz | 0277771527
One of the principal mediators at Together Mediation, Terry Cornish is an accredited Resolution Institute mediator in both New Zealand and Australia.
Terry’s professional background is in education, having served as a primary school teacher, principal, and principal supervisor. This experience brings valuable insight into how people work, learn, and communicate together—skills that translate directly into supporting individuals and groups to resolve disputes with empathy and clarity.
Terry follows the Resolution Institute model of mediation, a facilitative and structured process that gives all participants the opportunity to be heard, identify key issues, explore possible solutions, and reach agreements that are both fair and sustainable. His sessions are confidential, impartial, and focused on empowering people to make their own informed decisions In the workplace, mediation helps address communication breakdowns, misunderstandings, and interpersonal tensions—allowing teams to move forward productively and respectfully.
Within schools and community settings, Terry provides a safe and neutral space for dialogue between staff, parents, and community members, fostering collaboration and shared understanding.
Calm, professional, and grounded in respect, Terry supports people to move beyond conflict—towards clarity, connection, and lasting resolution.
Contact Terry to discuss how he can help your workplace, school, or community find a positive path forward.
Conflict can be challenging, but with the right support it can also become a turning point.
If you’re seeking a balanced, people-centred approach that helps rebuild trust and confidence, you’re welcome to connect with me, Terry Cornish, or Christina Wang using the links above.
You may also use the buttons below to explore mediation or co-mediation options, and discuss the approach best suited to your situation.
Get in touch
roanne@discerningsolutions.co.nz
+64 27 316 3011
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